Shipping policy
At BRElife, we strive to deliver fresh, premium New Zealand seafood to customers around the world with fast, safe, and transparent logistics services. Below is our official shipping policy for all orders placed on our store.
1. Order Processing & Dispatch
All orders will be processed and dispatched within 1–3 business days after payment confirmation. We arrange packaging and shipment promptly to shorten your waiting time and ensure your seafood products are delivered in the freshest condition.
2. International Shipping & Delivery Time
We provide reliable international shipping services for global customers. The standard international delivery time is 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress.
For customers who need faster delivery, we support expedited shipping. You can select the rush shipping option during checkout to enjoy a shorter transit time.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight of your order and your shipping address. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden charges or extra fees for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We highly recommend you check the local import policies and tax regulations of your country before placing an order to avoid unexpected costs and delivery delays.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional, high-strength, shockproof and fresh-keeping packaging materials to fully protect your products during international transit, effectively avoiding damage, leakage or deterioration caused by long-distance transportation.
For high-value orders, we provide optional shipping insurance at checkout. You can purchase insurance for extra protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and products upon receiving your order. If you find obvious damage, leakage, deformation or abnormal packaging, please take detailed photos, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with relevant photos and videos to us within 48 hours after delivery. We will verify the problem quickly and provide targeted solutions including return, exchange or compensation services.
7. Customer Shipping Support
If you have any questions about order processing, shipping methods, delivery progress, customs clearance or after-sales problems, our professional customer support team is always ready to help you. We will respond to your inquiries as soon as possible and provide professional guidance and solutions.
BRElife Team
We keep optimizing our logistics and packaging standards to bring every customer a faster, safer and more reliable overseas seafood shopping experience.